Quality control is an integral part of every step in our business process. Utilizing a proven and documented continuous quality control process ensures that all deliverables are developed with an emphasis on quality.

Quality Assurance

Quality Assurance (QA) contains attributes, metrics, methodologies, processes, and other means related to satisfying the quality standards established during the Quality Planning stage. QA includes the established reporting of quality to determine trend lines, and working with Quality Control for continuous quality improvement. The key to quality assurance is the continuous, timely execution of planned quality assessments, and review of the assessments with the objective of improving product or service quality. It is important that every resource on the project takes ownership of continuous quality improvement. The Program Manager retains the end responsibility of the project quality status and performance.

The tasks involved in QA include:

1. Execute the Quality Management Plan (QMP)
2. Conduct Quality Audits
3. Perform Process Analysis

Procedure Steps for Quality Assurance

Quality Control Process

Triumph’s system is a proven quality control process that monitors and reviews all deliverables. Our experience involves applying standard procedures to monitor and control project tasks. These procedures are reviewed and refined in response to changing program requirements, lessons learned, and advances in management tools and techniques. Tasks are managed in a manner that anticipates, identifies, and addresses potential quality issues before they result in unsatisfactory performance. This is achieved by communicating with our Clients at critical phases of the project and through reviewing progress, schedules, and deliverables on a routine basis.

Quality Control Planning

Quality must be viewed with the same significance as project scope, time, and cost. Quality can determine the success of the project; if a project is completed within the scope, time and cost parameters, yet the stakeholders feel the quality is insufficient, the project will not be considered successful.

Quality Control Planning is the proactive process of identifying, measuring and predicting quality outcomes. When establishing the quality control process, Triumph considers how the process will be viewed by all stakeholders. This consists of key stakeholders’ review and discussion of the project requirements, assignment of lead resources to quality control tasks, and setting high level quality control expectations. The planning stage also sets the foundation for reporting quality metrics and trends, as well as the discussion of the quality results and change implementation. Further detailed planning involves end-users, engineers, and experts from major task areas to establish quality standards and ensure that they are reasonable.

Quality areas include:

• Functionality - Does the system perform its intended functions and features?
• System Outputs – What is the quality and stakeholder interpretation of deliverables and reports?
• Performance – Does the system or service perform at the expected level?
• Reliability –Does product or service consistently perform as expected under normal conditions?

An overlooked objective of quality planning is the prevention of inadequacies. Prevention can take many forms, including explicit communication of requirements, ensuring vendor quality thresholds, resolving design errors with modeling and prototypes, updating and distributing documentation regularly, and properly judging the capabilities of resources.

Procedure Steps for Quality Control Planning

Quality Control

Quality Control (QC) involves monitoring specific project results to determine whether they comply with quality standards and eliminating causes of unsatisfactory outcomes; QC is performed throughout the project. Quality standards include project processes and product goals that are reflected in the project’s Quality Management Plan (QMP). Project products include deliverables and project management results, such as cost and schedule performance.

1. Collect and evaluate quality control measurements
2. Identify process, product, service, or result nonconformance
3. Recommend corrective and preventive actions
4. Validate defect repair(s), as applicable
5. Document and archive Quality Assurance (QA) reports, change requests, corrective actions and Change Control Board (CCB) meeting notes

Procedure Steps for Quality Control